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标题: W4 Networks 新讯息 [打印本页]

作者: DrrX 时间: 2009-11-16 16:44
标题: W4 Networks 新讯息
As some of you may (or may not of) noticed, your old VPS control panel is no longer functional. The new location of the panel is ' http://my.w4networks.com '. We have just finished importing clients from our Kansas City, MO (VPS IPs starting with 204.*) location. After importing, we had to manually view each individual account which was imported to verify proper client information and package plan on each VPS. Several changes had to be made a long the way and we are asking you to PLEASE log in to the new panel to verify all information so we can clear up any discrepancies which may exist. Your login for the new panel is your VPS hostname and password. If you are unsure if your VPS hostname, you can login to your billing center (currently located at: http://support.w4networks.com/whmcs/ ) and view your service product details (http://support.w4networks.com/wh ... tion=productdetails). Once logging into ' http://my.w4networks.com ' and verifying all information, there is no need to contact us. If you notice something wrong with the information, please submit a ticket! Please note, that we currently do not have any operating system reloading template currently available. We first working to get all customers properly imported into the new control panel. Scranton, PA clients (VPS IPs starting with 64.* / 66.* / 96.*), we hope to have you up and running on the new panel very soon. We are waiting for verification on our IP Blocks at this location and want to verify the importing went smoothly from our Kansas City, MO location. Once the import takes place and we verify and correct the data, another notification email will be sent out. I would like to thank everyone for their patience in this time of transition. The mess from previous ownership as been very frustrating for both us and our customers. We are working very hard to get everything running smoothly (how it should be) to make sure everyone has a great experience hosting with us. As always, if you have any questions, comments or suggestions, please submit a ticket! Thanks, Nick C. W4 Networks http://www.w4networks.com/

大致上的意思是：
1.旧面版失效，新面版在 http://my.w4networks.com ，登入帐号：hostname 密码应是原来密码，密码忘了也可重新索取密码。
2.刚完成引进（204头）的Kansas City, MO 的 vps，要大家进入新面版核对你的vps内容，是否正确？
3.貌似将来会更换ip。

------------------------------
先不要re-install，不然会无法访问？！

我有重启(REBOOT)过，没任何问题。

[ 本帖最后由 DrrX 于 2009-11-16 17:14 编辑 ]

作者: 雨落无声 时间: 2009-11-16 16:44
提示: 作者被禁止或删除内容自动屏蔽

作者: pigicoffee 时间: 2009-11-16 16:47
他们换solusvm了
用你的帐号登录 my.w4networks.com 看看所有的信息是不是对的

[ 本帖最后由 pigicoffee 于 2009-11-16 16:49 编辑 ]

作者: cpuer 时间: 2009-11-16 19:11
标题: 回复 3# 的帖子
过渡期，最好备份数据

作者: MaYi 时间: 2009-11-17 00:42
先不要re-install，不然会无法访问？！

我是这样的，先re-install arch linux 0.8 i686 .. 直接挂掉..
然后再re-install Cent OS 5 i386 ..没用。。

只好发Tikect给支持人员...顺便要他给我开下TUN。

客服后来回信问我，是说否尝试安装64位版本的OS，说他这只能安装32位的...

我无语，然后我将我安装步骤详细讲了一遍他听，并要求他给我装Cent OS 5 i386 .

刚刚给我装好，我看了下，居然又装成Cent OS5 (FULL)还是有许多我不想的要的东西。。现在也不敢重装了。。只好慢慢卸载...然后试了下TUN。。没装.....

PS：刚才VPS又被重启了，可能我太急了些，没事就ping通不通...通了就SSH。。。

作者: MaYi 时间: 2009-11-17 00:44
哈哈。在/dev/net/里看到tun了，估计客服正在给我装...
刚去看了一眼，VPS又重启了..又被客服T出来了..

作者: cw723 时间: 2009-11-17 00:46
W4的VPS挺不错的

作者: 490775 时间: 2009-11-17 01:00
提示: 作者被禁止或删除内容自动屏蔽

作者: newers 时间: 2009-11-17 01:05
提示: 作者被禁止或删除内容自动屏蔽

作者: DrrX 时间: 2009-11-17 01:08
标题: 回复 5# 的帖子
听起来，似乎服务有进步，值得继续关注！

作者: cpuer 时间: 2009-11-17 12:44

原帖由 MaYi 于 2009-11-17 00:44 发表
哈哈。在/dev/net/里看到tun了，估计客服正在给我装...
刚去看了一眼，VPS又重启了..又被客服T出来了..

那可以搞VPN了。

作者: MaYi 时间: 2009-11-17 22:58
标题: 回复 11# 的帖子
能在看到/dev/net/tun设备了。
不过
modprobe tun
FATAL: Could not load /lib/modules/2.6.18-128.2.1.el5.028stab064.8PAE/modules.dep: No such file or directory
我看了下lib/moudels目录下是空的
不知道这样是否可以VPN，暂时还没有时间研究

W4的服务现在还真不错了。

看看他的语气老诚恳的

ME：

I tried to install the Arch Linux 0.8 i686 to vps , but it can not start, and then I tried to install CentOS5 i386 to it , it can not start also ...

I have seen in the control panel vps 's disk space is 0KB...

Pls help me re-install the CentOS 5 i386 to my VPS.
and can you enable the tun moudle to my vps ?

Thanks and Regards ..

W4:

Apologies for the delay. We had to rebuild your account and also re-do a template file.

The reason your VPS stats show 0KB in the control panel is because your VPS was not running and actually was destroyed I believe when you attempted to install arch linux twice in a short period of time before the last build was completed installing.

I went ahead and completely re-built your VPS, with CentOS 5 i386. I also setup tun and updated all the packages to the newest versions. Let me know if you have any more issues!

On a side note, we are going to be going through all our templates and customizing them for our use. I currently pulled all the templates down, since a few did not come with proper packages needed and some came bloated with too many packages.

Thanks,
Nick C.
W4 Networks
http://www.w4networks.com

作者: cpuer 时间: 2009-11-18 11:22
标题: 回复 12# 的帖子
modprobe tun
FATAL: Could not load /lib/modules/2.6.18-128.2.1.el5.028stab064.8PAE/modules.dep: No such file or directory

就是无法加载的意思吧，还是得母机设置了。

作者: MaYi 时间: 2009-11-18 11:49
W4 整个母机包括官网都挂了....

难道在改IP？

作者: cpuer 时间: 2009-11-18 12:02
标题: 回复 14# 的帖子
不是要换到burst.net 机房么？

作者: DrrX 时间: 2009-11-18 18:57
恢复了，vps的ip不变。

作者: cpuer 时间: 2009-11-18 19:07

原帖由 DrrX 于 2009-11-18 18:57 发表
恢复了，vps的ip不变。

好消息

作者: DrrX 时间: 2009-11-18 19:16
W4 的 solusVM 的控制面板的 IP 在 Scranton ，而 VPS 的 IP 仍在 Kansas City。

作者: cpuer 时间: 2009-11-18 19:49

原帖由 DrrX 于 2009-11-18 19:16 发表
W4 的 solusVM 的控制面板的 IP 在 Scranton ，而 VPS 的 IP 仍在 Kansas City。

还是你说对了，只是换了控制面板服务器。

作者: DrrX 时间: 2009-11-18 21:50
标题: 回复 19# 的帖子
我发ticket问了，结果如何？我会来回复。

作者: cpuer 时间: 2009-11-18 22:12
标题: 回复 20# 的帖子
期待了。

作者: DrrX 时间: 2009-11-19 00:46
标题: 回复 21# 的帖子
回复内容大致上：

收购前，W4 的 solusVM 的控制面板本来就在 Scranton ，而 VPS 有在两个地方，一、在 Kansas City，另一在 Scranton，目前用户继续使用分配的 IP 不会更动，然后 W4 补上一句「世事难料(nothing is in stone)」，若要更动 IP 会事先通知用户。

[ 本帖最后由 DrrX 于 2009-11-19 01:04 编辑 ]

作者: cpuer 时间: 2009-11-19 01:01
标题: 回复 22# 的帖子
呵呵，他们向斯克兰顿进发。

作者: DrrX 时间: 2009-12-3 12:35
标题: W4 将于明年二月搬移主机到新纽泽西
Well it is time to try this mass message thing again.  The last one did not work out so well as the formatting ended up with the entire message crammed together making it very difficult to read.  Hopefully this one works out a little be better!

1. Kansas Downtime / Future Plans
---------------------------------
First thing I would like to touch on is the downtime our Kansas customers experienced (IPs starting with 204.*).  The total downtime was 3 hours 6 minutes and 33 seconds.  It actually turned out to be an issue with the provider, not with the server node itself.  Sadly, we have not been able to get any explanation as to what happen, so we can only speculate as to what happened.  Perhaps a bad port on a switch? bad cable? human error?  This is the exact log from the kernel on the server itself.

Nov 29 12:02:54 customer kernel: eth0: link down
Nov 29 12:07:26 customer kernel: eth0: link up, 10Mbps, half-duplex, lpa 0x0000
Nov 29 12:07:26 customer kernel: eth0: link down
Nov 29 15:09:27 customer kernel: eth0: link up, 100Mbps, full-duplex, lpa 0x41E1

This gets me to my next point of what some of our plans are.  Both our current providers have been completely unprofessional and uncooperative since we have taken over ownership of W4 Networks.  Currently we are planning to setup new server nodes at a location in New Jersey that we already do business with.  The current timeline looks to be sometime in February when this will happen, at which time we will notify you of a migration plan to move to the new nodes.  This will be better for both us and our customers.

2. VPS Control Panel
--------------------
ALL customers are now on the new VPS control panel located at 'http://my.w4networks.com'.  Please login and verify all your information and let us know of any questions or discrepancies you may see.  For most customers (unless we have personally told you otherwise), your login will be your VPS hostname.  If you are unsure of this, you can find it out by logging into your billing control panel, and viewing the details of your products / services OR logging into your VPS via SSH terminal, and typing 'uname -n'.  If you have trouble with your password, you can use the 'Forgot Password?' option, which will send information to your billing e-mail.  If you still have trouble, please submit a ticket!

We have also added several operating system templates to the panel which will make it easy for you in the event you need to completely re-install your VPS.

3. Control Panel Location Change
--------------------------------
Before the downtime in Kansas, our web services, billing panel and DNS services were located in a VPS container on a customer node.  This was something that was left over from the previous ownership that we had planned to change, though realised it had to be done ASAP after all communication was cut off during the 3 hours of downtime.  We have since moved the panels to a dedicated web server at our New Jersey location and plan to add additional backups at two other locations in the near future.  This should help keep the communication lines open in the event of any problems.  With these changes, the support panel URL as also changed.

Previously: http://support.w4networks.com/whmcs/
Now: http://portal.w4networks.com/

More specifically, these are the new URLs for the control panels for all customers:

WHMCS Support & Billing: http://portal.w4networks.com/
SolusVM VPS Control: http://my.w4networks.com/

We are also going to be working on some integration between the Support & Billing WHMCS panel to be directly tied into some of your VPS controls.

4. BackUPS
----------
We can not stress enough how important it is to keep your own backups.  No matter how many backup systems and reliability features we put in place, sometimes unforeseen things or catastrophic events just happen.  We have recently been able to add a easy-to-use VPS backup feature to the VPS Control panel.  It will soon be enabled for all customers, however, if you interested in testing this feature early, please submit a ticket and we can enable it for you.

5. Conclusion
-------------
Apologies for this getting so long, though I think I touched on everything I wanted to, so much for keeping it short and sweet!  We hope these changes, as well as the future changes to come will make your experience with us a good one.  Remember if you have any questions or concerns, you can submit a ticket to us at any time.

Thanks,
Nick C.
W4 Networks
http://www.w4networks.com/

[ 本帖最后由 DrrX 于 2009-12-3 12:36 编辑 ]

作者: cpuer 时间: 2009-12-3 12:46
标题: 回复 24# 的帖子
第一条是堪萨斯机房的问题？

作者: MaYi 时间: 2009-12-3 13:53
这封邮信我是收到了。。

册那，又搬家。。。唉，害怕数据又没了.

作者: cpuer 时间: 2009-12-3 14:23
标题: 回复 26# 的帖子
备份数据先。

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